Rejected shipments are classified dangerous goods shipments that did not meet the regulatory requirements of the Code of Federal Regulations. A rejected shipment can be the result of incorrect shipping papers, damaged packagings, non-compliant packagings, wrong markings and labels, or other mistakes. International and national regulations are frequently changing and thus, it is increasingly difficult for an organization to be sure they are compliant with all the legal shipping requirements. An incorrect shipping label can stop your shipment for days or even weeks. This simple mistake can cost your business thousands of dollars in fees, repackaging expenses, and costly delays. There a also the risk of compromising your customer’s trust. Therefore, once your shipment is rejected, what should you do?
First, the shipper must inform their shipping agent of the rejection. At that point, the shipping agent should contact the companies that will provide assistance for compliance. If the shipping agent is not able to offer a corrective action, then the Council on the Safe Transport of Hazardous Articles (COSTHA) has member specialists that can help via telephone or travel on-site and run your rejected shipment through a dangerous goods checklist to ensure your shipment complies with the regulations. Depending on the reason for rejection, the goal is to properly prepare your rejected shipment and get it back into transportation!
Click HERE to contact COSTHA.